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WIPRO Job Opportunities 2022 | Apply Online Now | Chennai is the Job Location

WIPRO Job Opportunities 2022

WIPRO Job Opportunities 2022 : Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. Thierry Delaporte has served as CEO and managing director of Wipro from July 2020. It is headquartered in Bangalore, Karnataka, India. 

WIPRO Job Opportunities 2022 :

Name of the Board: WIPRO

Post Name: Benefits of administrator & Technical Lead

Role Purpose:

Benefits of Administrator:

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Technical Lead:

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

Lists the competencies required to perform this role effectively:

  • Functional Competencies/ Skill
  • Process Knowledge – Knowledge of assigned process, tools and systems – Foundation to Competent

Behavioral Competencies

  1. Collaborative working
  2. Problem solving and decision making
  3. Attention to Detail
  4. Execution Excellence
  5. Client (Internal) Centricity
  6. Effective Communication
  7. Domain Knowledge

Roles & Responsibilities:

Benefits of Administrator:

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract

Technical Lead:

  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract
  • Refer the official notification for more details

Application Fee: Wipro does not charge any fee at any stage of the recruitment process and has not authorized agencies/partners to collect any fee for recruitment.

How to Apply Online for WIPRO Recruitment 2022?

  1. Visit Official Site of WIPRO
  2. Search for the “Benefits of administrator & Technical Lead” job under careers–opportunities page
  3. Click on it& search Chennai, India Location in the location bar, check eligibility
  4. Apply for the post by clicking the “Apply Now” option
  5. Enter the details
  6. After the completion of application process
  7. Take a printout for future use 

WIPRO Recruitment 2022 Notification PDF Link 1

WIPRO Recruitment 2022 Notification PDF Link 2

Official Site

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